Key Responsibility Areas: Business Development-  Develop growth strategies and plans for CF  Manage and retain relationships with existing clients under the CSR vertical and ensure upselling and cross selling  Write business proposals  Negotiate with stakeholders  Identify & map business strengths and customer needs  Search business opportunities with viable income & increase the client base.  Identify new areas other than skilling where Centum Foundation can work under CSR  Identify new areas within skilling where Centum Foundation can work under CSR  Identifying Clients Needs Project Management-  Overall management and execution for the projects  Maintaining and preparing proper reports to be shared with internal & external stakeholders.  Ensure proper implementation of project, Continuous technical up gradation of the training programme  Responsible for quality measures and not just quantitative.  To groom current quality staff to the extent that we move to total compliance and look at zero errors.  To escalate matters for respective agents or Team leaders, as and when the need arises.  Managing Internal Audits for Process, Product & System to ensure process compliance.