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Quality Assurance & Compliance – Analyst

  • | 3 - 6 Years
  • | 400000 - 600000
  • | Noida

Job ID

SS_JOB1873

Job Location

Noida

Industry

Banking / Financial Services / Broking

Description

Responsibilities Call Audits & Feedback: Daily monitoring and random call audits, unearth root-cause of problems, possible solutions to provide actionable insights to make it a ‘Quality Call’ to enhance performance output Monitoring and evaluating internal processes, examining, and determining their quality, engaging with wealth counselors, and gathering product feedback, among other duties Evaluating customer calls/recordings/e-mails for quality purposes and develop efficiency and awareness of sales executives Develop Evaluation Programs: Analyze critical performance behaviors and metrics with an aim to measure what has the highest impact on the organization Working in collaboration with the operations leadership and other support functions to seek inputs and ensure improvements Read, understand, and adhere to organizational Standard Operating Procedures (SOPs) Establish, maintain, and enforce Quality Service and Departmental Standards Coaching & Compliance: Trained on quality policies and procedures, generate/access necessary training reports and to ensure proper training documentation Ensuring that the sales team adheres to compliance related laws and regulations and supervising staff and monitoring service standards Proactively explore new opportunities and solve grey areas decisively to add value to organization Customer Trend Analysis: Track and capture ‘VOC’ information which pertains to existing clients Engaging with customers and gathering product feedback and producing statistical reports on quality standards Understanding customer expectations and developing quality control processes Maintains Industry Knowledge and applicable laws by attending and participating in applicable trainings. Strategize to position company’s products/plans to compete with verified market information Requirements Graduate degree (Minimum) Minimum experience of 3 years as Quality Lead/AM Mandatory experience in Financial Industry or BPO industry Experience in Advanced Excel is mandatory Excellent Communication and Interpersonal skills Creative mindset, ability to approach a problem creatively Meticulous approach to work, should possess the skill of using logic and reasoning to identify the strengths and weaknesses An Analyst with keen perception giving superior attention to details ismust Quality Control Certification, and experience in Power BI and Tableau are advantageous

Skills

Quality Assurance & Compliance, Analyst, Call Audits

Industry:

Banking / Financial Services / Broking

Experience requirements

3 - 6 Years

Qualifications:

Any Graduate

Company Profile

Contact : Deepika Sengar

Email :  deepika@white-force.com

Mobile :  +91-8602372866 | Connect With Whatsapp

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