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Center Manager

  • | 4 - 10 Years
  • | 200000 - 400000
  • | Chennai

Job ID

SS_JOB2

Job Location

Chennai

Industry

Consumer Electronics / Appliances / Durables

Description

Ensuring the efficient and effective operation of the Service Center Elaboration and implementation of strategies for the development of the Service Center Ensuring efficient and effective human resources services Ensuring efficient logistical services, including office procurement Information and communication management Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Desired Candidate Profile

Skills

TV Service

Industry:

Consumer Electronics / Appliances / Durables

Experience requirements

4 - 10 Years

Qualifications:

Any Graduate

Company Profile

Contact : -

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