Front office manager

Job description

Job Brief:

We are looking for a Front office manager to
manage our reception area. You will act as the ‘face’ of our company and ensure
visitors receive a heartwarming welcome. You will also coordinate all front
desk activities, including calls, reservations, and guest’s services.

As a Front office manager, you should combine a
pleasant personality with a dynamic professional attitude to supervise and lead
our team. Our ideal candidate can deal efficiently with complaints and has a
solid customer service approach.

Ultimately, you should be able to ensure our
front desk provides professional and friendly service to our customers.

Responsibilities:

1.       Ensure
front desk is tidy and has all necessary stationery and material (e.g. pens, forms,
and informative leaflets)

2.       Train,
supervise and support office staff, including receptionists, security guards
and call centre agents.

3.       Schedule
shifts

4.       Ensure
timely and accurate customer service.

5.       Handle
complaints and specific customers’ requests.

6.       Troubleshoot
emergencies.

7.       Monitor
stock and order office supplies.

8.       Ensure
proper mail distribution.

9.       Prepare
and monitor office budget.

10.   Keep
updated records of office expenses and costs.

11.   Ensure
company’s policies and security requirements are met.

12.    

Requirements and Skills:

1.       Hands
on experience with office machines (e.g. fax machines and printers)

2.       Thorough
knowledge of customer service, office management and basic bookkeeping
procedures

3.       Proficiency
in English (oral and written)

4.       Solid
knowledge of MS Office, particularly Excel and Word

5.       Excellent
communication and people skills

6.       Good
organizational and multitasking abilities

7.       Problem-solving
skills

8.       High
School diploma: additional certification is a plus.

Mail - ganeshbahadur.thapa@white-force.in

Mob -
7415074707