Using tools and techniques to identify the root cause of network issues.This can include monitoring logs, analyzing network traffic, and diagnosing system errors.
Resolving issues
Implementing solutions to correct problems, such as updating software, deploying patches, or reconfiguring routers and switches.
Monitoring
Continuously monitoring systems to detect events and ensure that the current status is known.
Event management
Determining the significance of events and triggering the appropriate response.
Documentation
Keeping a database of past issues to help with quicker resolutions and software development over time.
Communication
Maintaining communication channels within and outside the team to keep stakeholders informed.
Collaboration
Working closely with IT and non-IT staff, including technical support, service provisioning, and sales teams.