Customer Support Executive
Sub Department - CSAT 1.5-2 Years FullTime Delhi
Job overview:
As a Customer excellence (CSAT) Agent, you will play a pivotal role in ensuring a positive and seamless
experience for our users. Your responsibilities will encompass addressing user issues, initiating
proactive communication, and collaborating with cross-functional teams to provide effective solutions.
With a focus on customer-centricity, you will employ critical thinking and problem-solving skills to
analyze and resolve user concerns, contributing to overall customer satisfaction.
Roles and Responsibilities:
● Actively address user issues by providing timely and effective solutions, ensuring a positive customer
experience.
● Initiate calls to users to understand their problems and concerns, demonstrating a proactive approach
to resolving issues, timely follow-ups, and enhancing customer satisfaction.
● Employ critical thinking and problem-solving skills to analyze user concerns and provide appropriate
resolutions, fostering a customer-centric approach.
● Maintain detailed and accurate records of user interactions, issues, and resolutions to facilitate
efficient tracking and future reference.
● Collaborate with cross-functional teams to ensure a seamless resolution process and contribute to a
positive overall customer experience.
● Collect user feedback during and after issue resolution to gauge satisfaction levels and identify areas
for improvement.
Requirements:
● Possess excellent communication skills with a soft-spoken and empathetic demeanor, ensuring a
comfortable interaction with users.
● Demonstrate a high level of attentiveness to user concerns, actively listening and understanding their
needs to provide tailored and effective solutions.
● Exhibit a strong commitment to customer satisfaction, aiming to exceed user expectations through
responsive and personalized support.
● Display effective problem-solving abilities, analyzing issues and identifying innovative solutions to
address user challenges.
● Work collaboratively with team members and other departments to share insights, and best practices,
and contribute to the overall success of the CSAT team.
Qualifications
● Minimum of 2-3 years of experience in customer service roles.
● Bachelor's degree
● Any knowledge of excel, report creations is added advantage
Additional Information:● This is a full-time position based at New Delhi.
● Competitive salary with performance-based incentives.
● Training will be provided to enhance product knowledge and communication skills.
