Store Manager

Job description

Job
Responsibilities:

• Opening the store in time in the
  morning and closing the store. You are also responsible for the safety of
  the store keys.


• As a Retail Store Manager, you
  must lead your subordinates by setting up examples in the most
  professional manner, motivate to improve their performance, train them to
  improve their skills, delegate work to improve their affectivity and
  appraise them honestly.


• You must provide your
  subordinates opportunities to grow and promote the values and ethics of
  the organization.


• Maintain the neatness,
  cleanliness and ambience in the store at all times. You must also sensibly
  display the product, merchandise and keep them changing periodically to
  catch customer attention.


• You must plan and decide the
  weekly off for your employees a week prior in balanced form to avoid man
  power crisis in the store.


• You must run and manage the store
  following the defined Store Operation Guideline of the company at all
  times.


• Greeting customers, responding to
  questions, improving engagement with merchandise and providing outstanding
  customer service to achieve maximum sales revenue for the organization


• Achieve your individual and store
  established goals and targets


• Participate whole heartedly in
  all promotions and offers as may be launched by the company from time to
  time to introduce promotions and opportunities to customers


• Cross selling products to
  increase the store sales revenue and units


• Provide information to customers
  regarding all products like frames, lenses, spectacle, sunglasses,
  prescription sunglasses, contact lenses, contact lens care products,
  accessories and all other products introduced by the company


• Use merchandise, tools and all
  the gadgets provided by the company or introduced by the company to
  demonstrate products, take dispensing measurements and educate the
  customers


• Handle all customer complaints in
  most effective manner to restore their satisfaction quickly and
  proactively


• Maintaining neat and orderly
  appearance throughout the store and always maintain a pleasant ambience in
  store at all time


• Recording and reporting of all
  data needed for smooth functioning of store


• Effective and meaningful
  participation in all the store activities like inventory management, cash
  reconciliation, cash register, managing financial transaction, balancing
  drawers, banking, proper product display, daily order delivery management,
  daily order management, customer calling, order verification, data feeding
  in the system, refilling consumables, refilling inventory, managing
  patients for eye test, maintain all the assets of the store and any other
  work as may be needed from time to time


• Always keep in mind that the
  customers are the asset of the company and as a company employee it is the
  responsibility of the sales executive is to maintain the asset of the
  company.