Promptly attending and responding to enquiries from Customers.
Ø Rate negotiation with airlines, sub agents, destination offices and transporters.
Ø Understanding the needs of customers and providing solutions to their problems
Ø Coordinating with local shippers, destination offices and CHA for smooth handling of shipment.
Ø Updating the status of shipments and following up on deliveries
Ø Maintaining Daily Status reports.
Ø Take part in Cargo planning, and maintaining committed cargo volumes with Airlines.
Ø Preparing Rate Contracts with the shipper
Ø Work in close co-ordination with Sales teams to On-board New Customers and start new Trade lanes.
Ø Quoting rates to the shipper on spot queries.