CRM Executive

Job description

Position : Customer Relationship Executive Location : Gurgaon Sec 55 Salary : Good hike in current CTC Qualification : Any Graduate Job Type : Full time, Permanent Work mode : Work from Office Working time : 10am to 7pm (Rotational Shift) Working Days : 6 days of working Role: CRM Executive Handling the queries of the customer in the chat (30%) or via call (70%). Handled customer complaints calmly and professionally Providing positive solutions to uphold company reputation. Resolved customer complaints via call or by mail Responded to customer request for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers paying attention to special needs or wants. Responsible for customer handling and upselling. Responsible to give Product advise to the customer.