Customer Service Executive

Job description

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Job
Summary:

We are seeking a dedicated and proactive Customer
Service Executive to join our team at Transworld Terminals
Pvt. Ltd. This role focuses on building and maintaining strong
relationships with clients, addressing customer issues, and ensuring
satisfaction. The ideal candidate will help improve customer experiences,
increase brand loyalty, and contribute to overall business growth.

Key
Responsibilities:

• Report
  Preparation: Generate
  daily pendency reports, reefer inventory reports, and import/export
  reports (24hrs & 12hrs).


• Customer
  Coordination: Daily
  communication with customers to update them on delivery plans and obtain
  necessary information for job orders.


• Invoice
  Generation: Ensure
  timely and accurate invoicing for customer services.


• Internal
  Collaboration: Liaise
  regularly with internal departments to resolve issues and ensure smooth
  customer service operations.


• Customer
  Reports: Prepare
  and manage various types of customer reports.


• Shipping
  Line Knowledge: Demonstrate
  an understanding of shipping line processes.


• Operational
  Knowledge: Familiarity
  with operations processes between port and CFS (Container Freight
  Station).


• Document
  Management: Manage
  and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.

Skills
& Qualifications:

• Communication: Excellent
  verbal and written communication skills for clear and professional
  communication with customers and internal teams.


• Customer
  Service: Strong
  customer service orientation and problem-solving skills.


• Technical
  Skills: Proficient
  in Microsoft Office (Word, Excel).


• Shipping
  Industry Knowledge: Basic knowledge of the shipping
  industry and customer service processes in this sector.


• Local
  Knowledge: Preference
  will be given to residents of Navi Mumbai; knowledge of the local language
  is an added advantage.