Customer service executive

Job description

Key Responsibilities:

Report Preparation: Generate daily pendency reports, reefer
inventory reports, and import/export reports (24hrs & 12hrs).

Customer Coordination: Daily communication with customers to
update them on delivery plans and obtain necessary information for job orders.

Invoice Generation: Ensure timely and accurate invoicing for
customer services.

Internal Collaboration: Liaise regularly with internal
departments to resolve issues and ensure smooth customer service operations.

Customer Reports: Prepare and manage various types of
customer reports.

Shipping Line Knowledge: Demonstrate an understanding of
shipping line processes.

Operational Knowledge: Familiarity with operations processes
between port and CFS (Container Freight Station).

Document Management: Manage and coordinate documents such as
Bond & LOI, EIR Copy, and ENBLOCK.

Skills & Qualifications:

Communication: Excellent verbal and written communication
skills for clear and professional communication with customers and internal teams.

Customer Service: Strong customer service orientation and
problem-solving skills.

Technical Skills: Proficient in Microsoft Office (Word,
Excel).

Shipping Industry Knowledge: Basic knowledge of the shipping
industry and customer service processes in this sector.

Local Knowledge: Preference will be given to residents of
Navi Mumbai; knowledge of the local language is an added advantage.

Additional Information:

Preferred Location: Candidates residing in Navi Mumbai will
be preferred.

Work Environment: This role involves regular coordination
with both customers and internal teams, requiring strong multitasking and
organizational abilities.