Collection Team Lead

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Any Graduate

Payment

300000 to 500000

Date Posted

2024 Dec,07

HR

Gaurav

Contact

gaurav.sodia@white-force.in

Mobile

9993104707


Job description



Responsibilities 


● Maintain the discipline of the team in terms of Login/Logout and Breaks. 


● Providing the detail information on the issues of customers related to Onboarding calls 


● Auditing the calls of the teammates and looking for areas of improvement on calls. 


● Giving the training to the new joinees as well as to the team in case it is required 


● Maintain the leave request of the team members as per the workload with a proper
tracking system. 


● Looking into the requirement of the headcount as per the load,so that we can hire the
staff accordingly. 


● Focusing on the Conversion percentage to bring it above the current percentage of 4% 


● Make sure that team is achieving the daily benchmark of 400-450 calls. 


● Make sure that the team is giving the detailed information to the customers as per the
guidelines given to them.





Email - gaurav.sodia@white-force.in


Contact - 9993104707


Job requirements

  • Experience: 3 to 5 Year.
  • Education : Any Graduate
  • Specilization : Graduate...
  • Skills :
  • Industry Type : Fintech
  • Status : Not Disclose.

Company Name : SmartCoin

Website

About Company

We are on a mission to create India’s largest fully automated financial Inclusion organisation by providing an array of financial services such as micro-loans to the vast underserved middle/lower-income segment. Read more