Marketplace Operations & Growth Manager – Gifting Products

Job description

 Marketplace Setup & Integration:
o Lead the initial onboarding process across various marketplace platforms,
ensuring seamless integration of our product catalog and alignment with
platform guidelines.
o Collaborate with internal teams to set up product listings, pricing structures,
and inventory management systems tailored for each marketplace.
 Product Listing & Optimization:
o Curate, optimize, and manage product listings to increase visibility, drive
clicks, and maximize conversions.
o Continuously monitor and refine product titles, descriptions, images, and
keywords for search optimization on each platform.
 Promotions & Pricing Strategy:
o Develop and execute promotional campaigns in partnership with marketplaces
to boost visibility during peak seasons and special events.
o Set competitive pricing strategies, including discounts and bundling options, to
attract buyers while maximizing margins.
 Inventory & Fulfillment Management:
o Work closely with inventory and supply chain teams to maintain optimal stock
levels across all platforms, avoiding stockouts or overstock situations.
o Coordinate with the fulfillment team to ensure orders are processed and
delivered promptly to meet marketplace SLAs.
 Sales & Performance Analysis:
o Track, analyze, and report on key performance indicators (KPIs) such as sales
volume, conversion rates, customer reviews, and return rates.
o Leverage data insights to identify growth opportunities and troubleshoot
issues impacting performance on each marketplace.

 Relationship Building with Marketplace Platforms:
o Build strong relationships with marketplace account managers to stay updated
on platform changes, negotiate promotional opportunities, and secure
premium placements.
o Keep up with platform-specific policies, trends, and best practices to maintain
compliance and competitive positioning.
 Customer Experience & Feedback:
o Monitor and respond to customer feedback and reviews, ensuring high
standards of satisfaction and addressing any issues promptly.
o Implement customer feedback into product and listing improvements to
enhance the brand’s marketplace reputation.