Customer Service Team Lead

Job description

Responsibilities 

● Create an inspiring team environment with an open communication
culture 

● Set clear team goals 

● Delegate tasks and set deadlines 

● Oversee day-to-day operation 

● Monitor team performance and report on metrics 

● Motivate team members 

● Discover training needs and provide coaching 

● Listen to team members’ feedback and resolve any issues or conflicts 

● Recognize high performance and reward accomplishments 

● Encourage creativity and risk-taking 

● Suggest and organize team building activities 

Requirements and skills 

● Proven work experience as a team leader or supervisor 

● In-depth knowledge of performance metrics 

● Good PC skills, especially MS Excel 

● Excellent communication and leadership skills 

● Organizational and time-managementskills 

● Decision-making skills. 

● Ensure to track , measure , report , and evaluate vendor performance. 

● Team Management - Shrinkage , Attrition , RAG 

Email – gaurav.sodia@white-force.in 

Contact - 9993104707