Customer Service ExecutiveLocation – KolkataExp: 4+ YrsJob Description:· Communicate with new customers and existing core customers for their feedback,queries and responding on the queries received.· DSR and documentation formalities, liasioning with port staff and liner to execute the final delivery.· Knowledge of MS Excel required.· Fulfill responsibilities of a Customer Service Specialist as outlined in the position description.· Manage daily customer service activity within their respective customer servicing cluster.· Export, import documentation, export materials dispatch handling till delivery, pricing,overseas communications, client meeting, sales budget decisions· Handling Sea, Air import/Export shipment from booking at origin till shipment delivery· Co-ordination with CHA/Freight Forwarders/Exporters· Placing booking with Shipping Line.· Monitoring the Proper Flow of DSRs to all the Local Suppliers.· Coordinating shipments with various branches, associates agents and shipping lines
