Customer Service Executive

Job description

Customer Service Executive
Location – Kolkata
Exp: 4+ Yrs
Job Description:
· Communicate with new customers and existing core customers for their feedback,queries and responding on the queries received.
· DSR and documentation formalities, liasioning with port staff and liner to execute the final delivery.
· Knowledge of MS Excel required.
· Fulfill responsibilities of a Customer Service Specialist as outlined in the position description.
· Manage daily customer service activity within their respective customer servicing cluster.
· Export, import documentation, export materials dispatch handling till delivery, pricing,overseas communications, client meeting, sales budget decisions
· Handling Sea, Air import/Export shipment from booking at origin till shipment delivery
· Co-ordination with CHA/Freight Forwarders/Exporters
· Placing booking with Shipping Line.
· Monitoring the Proper Flow of DSRs to all the Local Suppliers.
· Coordinating shipments with various branches, associates agents and shipping lines