Senior Front Desk Executive

Job description

Campany: advanced hair studio
Position: Senior Front Desk Executive
Experience: Minimum 5+ years
Locations: Hyderabad, Bangalore, Gurugram, Chennai
About Advanced Hair Studio:
Advanced Hair Studio is a leading provider of hair restoration and care services, offering
customized solutions that help people regain their confidence. We are looking for an experienced
Senior Front Desk Executive to join our team in providing exceptional service to our clients and
visitors. If you are someone with a passion for customer service and have prior experience in a
senior front desk role, we encourage you to apply.
Key Responsibilities:
 Client Handling: Greet and assist clients in a warm, welcoming, and professional
manner, ensuring a positive experience from the moment they enter the studio.
 Appointment Scheduling: Manage client appointments, ensuring that all bookings are
accurately recorded and updated.
 Telephone Etiquette: Handle incoming calls professionally, addressing client queries,
taking messages, and directing calls as necessary.
 Administrative Support: Handle daily administrative tasks including managing the front
desk area, maintaining records, updating databases, and ensuring office supplies are
stocked.
 Coordination with Team: Liaise with other departments to ensure smooth and efficient
operations, including the coordination of appointments and client requirements with the
service team.
 Client Communication: Ensure that clients receive necessary information regarding
services, treatments, and promotions. Provide follow-up communication as required.
 Cash Handling and Billing: Process payments, issue receipts, and manage billing
inquiries.
 Maintaining Cleanliness: Ensure the front desk area and reception area are tidy and
presentable at all times.
 Problem Solving: Address and resolve client complaints or concerns with
professionalism and courtesy.
 Confidentiality: Handle sensitive client information with the utmost discretion and
professionalism.
Requirements:
 Experience: Minimum 5+ years of experience in a front desk or receptionist role,
preferably in the healthcare, beauty, or wellness industry.
 Communication Skills: Excellent verbal and written communication skills in English
and local language.
 Personality: A friendly, approachable, and professional demeanor with strong
interpersonal skills.
 Organizational Skills: Ability to multitask, stay organized, and manage time effectively.
 Tech-Savvy: Comfortable with using computer systems, software for scheduling, and
basic office equipment.
 Team Player: Ability to work collaboratively with colleagues and other departments.
 Customer-Centric: Strong focus on customer service, with the ability to handle stressful
situations calmly and efficiently.
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For more details about Advanced Hair Studio, visit:
www.advancedhairstudioindia.com