Quality Head

Job description

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Key Responsibilities:

1. Customer Relationship Management (Bajaj)

• Act as the primary point of
  contact for Bajaj Auto’s quality teams regarding any product quality
  issues, concerns, or feedback.


• Build and maintain a strong
  relationship with Bajaj’s procurement, engineering, and quality teams to
  ensure smooth communication and resolution of any quality-related issues.


• Coordinate the flow of
  information related to product quality, timelines, and resolutions between
  Bajaj and internal teams at Nahar Engineering.


• Address and resolve any
  customer complaints or concerns related to product quality in a timely and
  professional manner.

2. Quality Assurance & Control

• Ensure that all products meet
  the stringent quality standards set by Bajaj Auto.


• Develop, implement, and
  maintain quality management systems (QMS) and processes for products
  supplied to Bajaj.


• Oversee regular quality audits,
  product inspections, and testing protocols to ensure compliance with
  industry standards and customer requirements.


• Coordinate root cause analysis
  for any product defects or failures reported by Bajaj, leading corrective
  actions and preventive measures.

3. Process Optimization & Continuous
Improvement

• Lead the implementation of
  Continuous Improvement (CI) initiatives in quality processes, working
  closely with production and engineering teams to optimize product quality.


• Conduct regular training and
  workshops for internal teams to ensure a high level of awareness of
  quality standards and customer expectations.


• Drive initiatives to reduce
  product non-conformities, enhance process efficiency, and ensure high
  product yield.

4. Compliance & Reporting

• Ensure compliance with
  applicable national and international standards and certifications (e.g.,
  ISO 9001, IATF 16949, etc.) for products supplied to Bajaj.


• Prepare and present regular
  quality performance reports to management, highlighting key metrics such
  as defect rates, rework rates, and customer satisfaction.


• Ensure that all documentation
  related to product quality is properly maintained, including test reports,
  audit results, and corrective action records.

5. Product Development & Engineering
Support

• Work closely with the Product
  Development and Engineering teams to ensure that new products or changes
  to existing products meet Bajaj’s quality expectations from the outset.


• Participate in design reviews
  and provide input on potential quality risks and mitigation strategies.


• Evaluate product designs,
  manufacturing processes, and supplier performance to identify areas of
  improvement in terms of quality before final approval.

6. Supplier Quality Management

• Oversee supplier quality
  assurance activities, ensuring that parts and materials sourced for Bajaj
  projects meet the required standards and specifications.


• Collaborate with suppliers to
  drive quality improvements, resolve non-conformities, and monitor supplier
  performance regularly.

7. Risk Management

• Proactively identify potential
  risks to product quality and develop action plans to mitigate those risks.


• Manage crisis situations,
  ensuring rapid containment of quality issues and effective communication
  with Bajaj Auto.


• Ensure thorough product
  validation and testing to minimize the risk of product failures in the
  field.

8. Cross-Functional Team Collaboration

• Work closely with the
  manufacturing, engineering, and procurement teams to ensure alignment
  between product design, production processes, and quality requirements.


• Lead cross-functional teams for
  quality improvement projects, ensuring a collaborative approach to
  problem-solving and process enhancement.

Skills & Qualifications:

Essential:

• Education: Bachelor's/Master's degree in Mechanical Engineering,
  Automotive Engineering, or related field.


• Experience: Minimum 10-15 years of experience in quality
  management, with at least 5 years in a leadership role handling key
  customers, especially in the automotive sector.


• Certifications: ISO 9001, IATF 16949, Six Sigma, or similar
  quality-related certifications.


• Skills:




• Deep understanding of
  automotive industry standards and customer-specific quality requirements
  (especially Bajaj).


• Strong analytical, problem-solving,
  and root cause analysis skills.


• Excellent communication
  skills, both verbal and written, with the ability to manage customer
  relationships effectively.


• Proven leadership capabilities
  with experience in managing and developing cross-functional teams.


• Strong knowledge of quality
  management systems, product validation, and testing protocols.


• Experience with supplier
  quality management and vendor development.

Desirable:

• Experience with Bajaj Auto: Experience working directly with Bajaj Auto or
  similar large automotive customers would be highly advantageous.


• Project Management: Familiarity with project management methodologies for
  handling quality improvement projects across various functions.

Key Performance Indicators (KPIs):

• Customer Satisfaction: Achieving high ratings from Bajaj on quality-related
  metrics such as defect rates, returns, and on-time deliveries.


• Defect Rates: Maintaining a low defect rate for products supplied
  to Bajaj Auto.


• Process Efficiency: Improvement in internal processes and reduction in
  non-conformance rates.


• Quality Audits: Successful completion of quality audits with minimal
  non-compliance issues.


• Corrective Actions: Timely resolution of root causes for quality issues,
  including effective corrective and preventive actions.

Working Conditions:

• Travel: Occasional travel may be required for site visits,
  audits, or customer meetings.


• Work Hours: Standard business hours, but flexibility may be
  required to accommodate customer needs or resolve critical issues.

Compensation:

• Salary: Commensurate with experience and industry standards.


• Benefits: Health insurance, performance bonuses, retirement
  benefits, and other company-specific perks.