Receptionist

Job description

Key Responsibilities:

1. Front Desk Operations:

• Greet and welcome guests, clients, and employees with a positive attitude.
• Answer and direct phone calls, emails, and inquiries professionally and promptly.
• Manage the visitor logbook and issue visitor passes as necessary.

2. Administrative Support:

• Schedule appointments and meetings for staff and executives.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and organized reception area.
• Order and manage office supplies inventory.

3. Communication and Coordination:

• Coordinate with various departments to ensure smooth office operations.
• Handle general inquiries and redirect specific queries to appropriate departments.
• Assist in preparing reports, presentations, or correspondence as needed.

4. Customer Service:

• Provide basic information about the company, its services, and policies.
• Address complaints and escalate issues to the relevant manager when necessary.

Qualifications:

• Education: High school diploma or equivalent; additional training in office management is a plus.
• Experience: Previous experience in a receptionist, front desk, or customer service role is preferred.
• Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Friendly and professional demeanor.

Key Competencies:

• Customer-focused mindset.
• Ability to handle stressful situations calmly and effectively.
• Time management and attention to detail.
• Discretion and confidentiality in handling sensitive information.