Hostess

Job description

Title: Hostess

Location: Mosque Road , Bengaluru

Experience- Min 1year

Job
Summary:

The Hostess is responsible for
greeting and welcoming guests to the restaurant or establishment, managing
reservations, and ensuring a smooth and positive dining experience. They are
the first point of contact for customers and play a key role in creating a
welcoming atmosphere.

Key
Responsibilities:

1. Greeting Guests:




• Warmly greet customers as they arrive and thank them
  as they leave.


• Guide guests to their tables and provide them with
  menus.




2. Reservation Management:




• Handle reservations and maintain an updated
  reservation system.


• Manage walk-ins and ensure seating arrangements are
  timely and organized.




3. Customer Service:




• Ensure customers are satisfied with seating
  arrangements and assist with any special requests.


• Communicate guest preferences and requests to
  waitstaff or management.




4. Maintaining Waitlists:




• If the restaurant is full, maintain a waitlist and
  ensure guests are informed about expected wait times.




5. Coordination with Staff:




• Work closely with the kitchen, servers, and management
  to ensure smooth operation.


• Communicate special requests or issues to the
  appropriate team members.




6. Maintaining Cleanliness:




• Ensure the entryway, dining area, and restrooms are
  clean and presentable.


• Assist in clearing tables when necessary.




7. Providing Information:




• Answer phone calls and provide information about the
  restaurant's menu, hours, and services.




8. Handling Complaints or Issues:




• Address guest concerns or complaints promptly and
  professionally, escalating to management when necessary.




9. Assisting with Special Events:




• Help with the preparation and management of special
  events or parties, including seating arrangements and guest services.

Skills:

• Customer Service:
  Excellent interpersonal and communication skills with a focus on guest
  satisfaction.


• Multitasking:
  Ability to manage multiple tasks simultaneously, such as greeting guests
  and managing reservations.


• Organizational Skills: Ability to maintain a clean and organized workspace,
  including managing guest waitlists and reservations.


• Professionalism:
  Friendly, approachable demeanor with the ability to maintain composure in
  busy or challenging situations.


• Attention to Detail:
  Ensuring that guests have a seamless and enjoyable experience, with
  attention to seating, ambiance, and service.

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