Customer Service Team Lead

Job description

HIRING FOR CUSTOMER SERVICE TEAM LEAD

Location - Bangalore

CTC - Upto 5 LPA

Responsibilities

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Requirements and skills

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Good PC skills, especially MS Excel

Excellent communication and leadership skills

Organizational and time-managementskills

Decision-making skills.

Ensure to track , measure , report , and evaluate vendor performance.

Team Management - Shrinkage , Attrition , RAG

Email - gaurav.sodia@white-force.in

Contact - 9993104707