Sales coordinator

Job description

Key Responsibilities:

1. Sales Support and Coordination




• Provide comprehensive administrative support to the sales
  team, including scheduling meetings, preparing sales materials, and
  managing communications.


• Assist in the preparation of sales proposals, contracts, and
  presentations for prospective clients.


• Coordinate the sales team’s calendar and follow up on client
  meetings, ensuring timely communication and actions.


• Maintain and update the customer database (CRM) with accurate
  and current information.




2. Inside Sales Activities




• Conduct outbound sales calls to potential and existing clients
  to promote products and services.


• Qualify leads generated through google and convert them into
  sales opportunities.


• Respond to inbound inquiries through email &WhatsApp,
  providing information about products, pricing, and availability.


• Prepare and send quotations, follow up on proposals, and close
  sales deals.


• Upsell and cross-sell products to existing customers by
  identifying their needs and suggesting relevant solutions.




3. Order Processing and Management




• Process and manage sales orders, ensuring that they are
  entered accurately into the system and fulfilled on time.


• Coordinate with the logistics and operations teams to track
  orders and ensure timely delivery to customers.


• Address any issues related to order fulfilment, such as
  product availability or shipping delays, and communicate with customers
  accordingly.


• Ensure that all documentation related to sales orders,
  invoices, and delivery notes is properly maintained.




4. Customer Relationship Management




• Build and maintain strong relationships with customers, acting
  as their main point of contact for all sales-related inquiries.


• Handle customer complaints or concerns with professionalism,
  ensuring prompt resolution and customer satisfaction.


• Follow up with customers post-sale to ensure satisfaction and
  encourage repeat business.


• Conduct regular check-ins with existing customers to understand
  their ongoing needs and identify opportunities for additional sales.




5. Sales Reporting and Analysis




• Prepare and distribute regular sales reports to the sales team
  and management, highlighting key metrics such as sales performance, order
  status, and lead conversion rates.


• Analyse sales data to identify trends, opportunities, and
  areas for improvement in sales strategies.


• Maintain accurate records of all sales activities, including
  calls made, leads generated, and deals closed.


• Assist the sales manager in forecasting sales targets and
  planning sales activities.




6. Team Collaboration and Communication




• Work closely with other departments, such as marketing,
  finance, and operations, to ensure alignment on sales initiatives and
  customer requirements.


• Participate in sales meetings, providing updates on inside
  sales activities and customer feedback.


• Collaborate with the marketing team to support promotional
  campaigns and events aimed at generating new leads.


• Assist in training and mentoring new sales team members as
  required.




7. Compliance and Best Practices




• Ensure that all sales activities comply with company policies,
  industry regulations, and ethical standards.


• Continuously update knowledge of the company’s products and
  services, as well as industry trends and market conditions.


• Implement best practices in sales processes to improve
  efficiency and effectiveness.


• Maintain confidentiality of customer information and adhere to
  data protection regulations.