Voice Process Executive (Regional Language)

Job description

A regional language voice process executive answers
customer queries, resolves issues, and provides information in a regional
language. They may also perform data entry and escalate complex issues to
supervisors. 

Responsibilities 

·        
Answer customer
queries: Respond to customer calls,
emails, or chats

·        
Resolve issues: Provide solutions to customer complaints or
problems with products or services

·        
Maintain records: Keep track of customer interactions and
transactions

·        
Follow protocols: Adhere to company scripts, procedures, and
standards

·        
Provide information: Help customers with product details, usage, and
troubleshooting

·        
Meet targets: Achieve daily, weekly, or monthly goals for call
handling time or customer satisfaction

·        
Escalate issues: Transfer unresolved or critical concerns to
supervisors or higher-level support

Skills Effective communication, Problem-solving
skills, Ability to work in a fast-paced environment, and Ability to understand
and read English.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
ANUSHKA GUPTA
8770187701
anushka.gupta@white-force.in