Customer Service Executive

Job description

Customer Service Executive – JD
Job description:
• Should be capable of handling calls (inbound & outbound) for long duration, on voice or
video
• Should have genuine interest in addressing customers Queries, Requests and Complaints
(QRC)and ensure to provide first time resolution
• Should be empathetic to customers QRC and have excellent probing and problem-solving
skills to handle irate customers
• Should be open to working in a rotational shift
• Should dedicate for continuous learning of products, processes and market •
• Should bea team player and willing to help new and fellow CSRs to come up the curve
• Discuss action plan to achieve assigned input and output targets
• Should be able to work under pressure situation and achieve agreed targets • Ability to
exercise required independent judgement in dealing with situations, in adherence and
accordance with the company protocols
• Preferences will be given to candidates with experience in Insurance process
Requirements:
• Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or
Accounting & Finance specialisation.
• Minimum 1year experience in BPO, preferably in customer support/ retention process in
BFSI sector.
• Strong verbal/written communication skills along with active listening
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively
• Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems •
Comfortable with rotational shifts
Employment Full-time
Location: Mulund