Customer relationship manager

Job description

Customer relationship manager (CRM)

KEY RESPONSIBILITIES:

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The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience

preferably handling in the Customer Care operations.

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Ensure Demand calls

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Follow up reminder Calls/Emails

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Highlight defaulters and other risks well on time

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Final Collection closure

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Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and

customer service delivery

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Adherence as per the SOPs

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Inputs and support in preparing monthly reports & MIS

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Keeping a check on the outstanding status of collection from customers

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Bank approvals for the project with regards to housing loan

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Checking various client related documents before execution

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Providing housing fi nance assistance as per customer requirements

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Execution of agreement for sale/sale deed or equivalent

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Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems

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Eff ectively manage customer expectations for visits and handover

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Attending customer related meetings if required.

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Having an on the ground information about projects through regular site visits.

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Facilitate smooth transition for customer post-handover

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Facilitate complete customer documentation and formalities for condominium formation

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Understand customer’s customization requests and follow up with the engineering team to ensure its

completion.

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Maintain regular communication with the customers with regards to progress of construction work,

customization of fl ats, and possession of fl ats in coordination with the Sales Department.

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Handling customer escalation and ensuring satisfactory closures at the fi rst level.

DESIRED PROFILE:

∙Excellent Communication skills (Verbal, Written and Listening)

∙Confidence and ability to interact customers internally and externally.

∙Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)

∙Basic knowledge of legal aspects in Real Estate

∙Basic understanding of construction concepts



DSS Group - Real Estate Developer in Mumbai & Thane | Residential & Commercial Proper…