Customer Delight Associate

Job description

 Provide Exceptional Support: Respond to customer queries via email, chat,
and phone calls, ensuring each interaction is handled with empathy, clarity,
and professionalism. 

 Solve Customer Challenges: Proactively address and resolve customer
concerns by identifying the root cause and providing timely solutions.

  Deliver Delight: Create positive experiences by understanding customer
needs, offering personalized assistance, and going the extra mile to ensure
satisfaction.

  Maintain Performance Standards: Meet key customer support metrics,
such as response time, issue resolution time, and customer satisfaction
scores.

Requirements:

 Customer First Approach: A passion for creating positive experiences and
solving customer problems with empathy and professionalism.

  Strong Communication Skills: Clear and articulate communication in both
spoken and written formats, ensuring customers feel understood and
valued.

  Problem-Solving Mindset: Enjoy tackling challenges and finding solutions
proactively, while maintaining a calm and friendly demeanor. 

 Analytical Skills: Ability to manage the resolution process efficiently, using
clear and concise communication. 

 Adaptability: Willingness to work in rotational shifts, including weekends,
and ability to thrive in a fast-paced, ever-changing environment.

Good to Have skills (Not must have skills)-

  Experience working in Email & Voice process

  Experience in handling foriegn clients

Apply now-

sakshi.rathore@white-force.in

9329931737