Voice Process Executive (Regional Language)

Job description

A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors. 

Responsibilities 

·         Answer customer queries: Respond to customer calls, emails, or chats

·         Resolve issues: Provide solutions to customer complaints or problems with products or services

·         Maintain records: Keep track of customer interactions and transactions

·         Follow protocols: Adhere to company scripts, procedures, and standards

·         Provide information: Help customers with product details, usage, and troubleshooting

·         Meet targets: Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction

·         Escalate issues: Transfer unresolved or critical concerns to supervisors or higher-level support

Skills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
POONAM TIWARI
9303440707
simran.dsouza@white-force.in