Relationship manager

Job description

• Client Relationship Management:

  • Serve as the primary point of contact for clients to maintain strong and trusted relationships.
  • Conduct regular meetings to assess client satisfaction and identify growth opportunities.

• Business Development:

  • Identify and pursue opportunities to upsell and cross-sell products/services to meet sales targets.
  • Develop strategies to expand the client base and increase market share.

• Client Support:

  • Resolve client queries and concerns promptly and professionally.
  • Collaborate with internal teams to ensure seamless delivery of services.

• Market Analysis & Reporting:

  • Stay updated on market trends, competitive analysis, and industry developments.
  • Prepare regular reports on client status, revenue projections, and customer feedback.

• Customer Advocacy:

  • Act as a voice for the client within the organization, advocating for their needs.