Job opening at Mumbai
Mumbai
Mumbai
Full Time
Any Graduate
200000 to 400000
2025 Feb,05
Dharna Shrivastava
dharana.shrivastava@white-force.in
8959904707
Roles and Responsibilities
• Manage inbound sales queries & make outbound calls for missed sales queries, understand the customer’s requirements, and guide them through the range of products available on our website.
• Reduce abandoned cart rate by reaching out to our customers who have added product to their carts but are yet to place an order; understand their challenges to guide them through the sale, manage pending verifications and ensure that the order is completed on the website.
• Follow up on previous interactions with customers on their purchase experience to identify customer grievance, build customer loyalty and drive repeat purchases.