Key Account Manager

Job description

* Client Engagement: Proactively reach out to customers via phone callsto understand their needs,
preferences, and take orders.
* Account Management: Maintain and nurture relationships with customers, ensuring satisfaction and
loyalty.
* Sales Growth: Identify opportunities to upsell and cross-sell our productsto maximize customer
value.
* Order Coordination: Work closely with the operationsteam to ensure timely and accurate order
fulfillment.
* Issue Resolution: Handle customer concerns or complaints effectively, ensuring prompt resolution
and maintaining a high level of satisfaction.
* Follow-Up: Conduct follow-up callsto ensure customer needs are met and to encourage repeat
business.
* Reporting: Maintain detailed records of interactions and sales activities, providing regular updates
when required.