Customer Care Associate

Job opening at Mumbai

Location

Mumbai

Address

Mumbai

Employment

Full Time

Qualification

Any Graduate

Payment

100000 to 500000

Date Posted

2025 Feb,11

HR

Apeksha Peshwani

Contact

apeksha.peshwani@white-force.in

Mobile

9303007707

Job description



Role and Responsibility


  Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc.
 Make consumer journeys more efficient by identifying and documenting all errors that are
encountered on everyday basis in end-to-end order journey.
 E-Com Order Management: place new orders, modify, cancel, refund, etc.
 Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate
relevant issues related to order delivery, product, tech, or business operations.

Job requirements

  • Experience: 1 to 4 Year.
  • Education : Any Graduate
  • Specilization : commerce...
  • Skills :
  • Industry Type : FMCG / Food / Beverages
  • Status : Not Disclose.