Customer care executive

Job description

Role and Responsibility

• Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc. 

• Make consumer journeys more efficient by identifying and documenting all errors that are
encountered on everyday basis in end-to-end order journey.

 • E-Com Order Management: place new orders, modify, cancel, refund, etc. 

• Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate
relevant issues related to order delivery, product, tech, or business operations.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) 

• Great verbal & written communication skills 

• Ability to anticipate & prevent, rather than just react & resolve 

• Ability to use basic IT tools: spreadsheets, documents, Emails, WhatsApp

 • Ability to learn specific IT tools: fairly simple ones

Apply now-

sakshi.rathore@white-force.in

9329931737