Experience Manager

Job description

1. Guest Experience Management:
- Ensure exceptional service is provided to all guests throughout their stay or visit.
- Address guest inquiries, complaints, and feedback promptly and professionally. 

2. Team Supervision Support:
- Train and manage guest relations staff to maintain high service standards.
- Coordinate with other departments to deliver seamless experiences.

 3. Customer Experience Excellence:
- Empathise with their guests, their needs and preferences to provide personalized healing
program/experience.
- Maintain records of guests/patients.

 4. Problem Resolution:
- Handle and resolve guest complaints or issues efficiently.
- Implement service recovery strategies to ensure guest satisfaction. 

5. Relationship Building:
- Develop and nurture positive relationships with guests to encourage loyalty.
- Collect and act on guest feedback to improve services along with the Program Manager and all other
stakeholders.

 6. Operational Oversight:
- Oversee the execution of special events, VIP arrangements, and guest requests.
- Ensure the premises is well-maintained and welcoming.

 7. Reporting and Analysis:
- Track guest satisfaction metrics and report findings to management.
- Identify trends and suggest improvements to enhance the guest experience. 

 8. Brand Representation:
- Uphold and promote the organization’s values, image, and standards in all interactions.

 9. Resource and Inventory Management:
- Ensure availability of necessary tools, equipment, and materials for guest experience.
- Monitor inventory levels and coordinate procurement as needed via the Admin Associate. 

10. Compliance and Policy Adherence:
- Ensure organizational policies and procedures are followed.
- Stay updated on regulations and ensure compliance.

Apply now-

sakshi.rathore@white-force.in

9329931737