HR Manager

Job description

Job Title  Company: Muthoot Finance
Location: Delhi
Experience: Minimum 2 Years in Field Collection
About Muthoot Finance:
Muthoot Finance is a pioneer in providing financial services, dedicated to
serving the diverse needs of customers across India. With a rich heritage
spanning decades, we have established ourselves as a trusted name in the
industry, offering a wide range of products and services including gold loans,
money transfer, foreign exchange, and more.
Role Overview:
As a Collection Manager at Muthoot Finance, you will play a pivotal role in
ensuring the timely recovery of outstanding dues from customers. You will
lead a team of collection agents, strategize to optimize collection processes,
and uphold the highest standards of professionalism and ethical conduct.
Key Responsibilities:
1. Team Leadership: Lead, mentor, and motivate a team of collection agents to
achieve targets and deliver exceptional results.
https://www.muthootfinance.com/
2. Collections Strategy: Develop and implement effective strategies for debt
recovery, including segmentation of delinquent accounts, setting achievable
targets, and monitoring performance.
3. Customer Interaction: Engage with customers to negotiate repayment plans,
address inquiries, and resolve any issues or disputes in a timely and
professional manner.
4. Risk Management: Analyze delinquency trends, assess credit risk, and take
appropriate actions to minimize losses while preserving customer
relationships.
5. Compliance: Ensure compliance with all relevant regulations, company
policies, and ethical standards in debt collection practices.
6. Reporting: Generate accurate reports on collection activities, delinquency
rates, and recovery efforts, and provide regular updates to senior
management.
Requirements:
 Bachelor's degree in finance, business administration, or a related field.
 Minimum of 2 years of experience in field collection, preferably in the
financial services industry.
 Strong leadership skills with the ability to inspire and motivate teams.
 Excellent communication and negotiation skills.
 Analytical mindset with the ability to interpret data and trends.
 Proficiency in MS Office applications.
 Integrity and professionalism in all interactions.
Benefits:
 Health insurance coverage.
 Opportunities for career growth and development.
 A dynamic and supportive work environment.