CRM

Job description

Customer relationship manager (CRM)
KEY RESPONSIBILITIES:
∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience
preferably handling in the Customer Care operations.
∙Ensure Demand calls
∙Follow up reminder Calls/Emails
∙Highlight defaulters and other risks well on time
∙Final Collection closure
∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and
customer service delivery
∙Adherence as per the SOPs
∙Inputs and support in preparing monthly reports & MIS
∙Keeping a check on the outstanding status of collection from customers
∙Bank approvals for the project with regards to housing loan
∙Checking various client related documents before execution
∙Providing housing finance assistance as per customer requirements
∙Execution of agreement for sale/sale deed or equivalent
∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
∙Effectively manage customer expectations for visits and handover
∙Attending customer related meetings if required.
∙Having an on the ground information about projects through regular site visits.
∙Facilitate smooth transition for customer post-handover
∙Facilitate complete customer documentation and formalities for condominium formation
∙Understand customer’s customization requests and follow up with the engineering team to ensure its
completion.
∙Maintain regular communication with the customers with regards to progress of construction work,
customization of flats, and possession of flats in coordination with the Sales Department.
∙Handling customer escalation and ensuring satisfactory closures at the first level.