Powerplatform support engineer

Job description

Job
Description:

As a Power Platform Support Engineer, you will be responsible for providing
technical support, troubleshooting, and optimization of solutions built on the
Microsoft Power Platform, which includes Power Apps, Power Automate, Power BI,
and Power Virtual Agents. You will work closely with cross-functional teams to
ensure high-quality deployments and support for our clients and end-users.

Key Responsibilities:

1. Technical
   Support:




• Provide
  first and second-level support for issues related to Power Platform
  applications and services.


• Analyze
  and resolve technical problems, incidents, and service requests in a
  timely manner.


• Act
  as a liaison between clients and internal teams to facilitate problem
  resolution.




2. Solution
   Optimization:




• Monitor
  and maintain the performance of Power Platform applications and services.


• Identify
  opportunities for improvement and implement enhancements for better
  performance and user experience.


• Perform
  root cause analysis for recurring issues and support process improvement
  initiatives.




3. Documentation
   & Reporting:




• Create
  and maintain comprehensive documentation for support processes, known
  issues, and solutions.


• Prepare
  regular reports on support activities, including ticket status,
  resolution timelines, and trends.


• Document
  best practices and provide training materials for end-users.




4. Collaboration:




• Work
  closely with developers, business analysts, and stakeholders to
  understand application requirements and provide technical guidance.


• Assist
  in the deployment of new releases and updates for Power Platform
  applications.


• Participate
  in knowledge-sharing sessions and workshops within the team.




5. Continuous
   Learning:




• Stay
  updated with the latest features, updates, and best practices of the
  Microsoft Power Platform.


• Pursue
  relevant certifications and training to enhance skills and knowledge in
  Power Platform technologies.

Qualifications:

• Bachelor’s
  degree in Computer Science, Information Technology, or a related field.


• Minimum
  of 5 years of experience supporting or developing solutions on the
  Microsoft Power Platform.


• Strong
  expertise in Power Apps, Power Automate, Power BI, and the Power Platform
  ecosystem.


• Experience
  with troubleshooting and resolving technical issues in cloud-based
  applications.


• Familiarity
  with Microsoft Azure services and integration of Power Platform with other
  services.


• Knowledge
  of programming languages such as JavaScript, C#, or SQL is a plus.


• Excellent
  problem-solving skills, attention to detail, and the ability to work under
  pressure.


• Strong
  communication and interpersonal skills, with the ability to explain
  technical concepts to non-technical users.

Thanks
& Regards

Priya

9303037707

HR Executive