Customer service executive

Job description

Position - Customer Service Executive 

Experience/Age: 4+ Yrs 

Job Description:

• Communicate with new customers and existing core customers for their feedback, queries and responding on the queries received.


• DSR and documentation formalities, liasioning with port staff and liner to execute the final delivery.


• Knowledge of MS Excel required.


• Fulfill responsibilities of a Customer Service Specialist as outlined in the position description.


• Manage daily customer service activity within their respective customer servicing cluster.


• Export, import documentation, export materials dispatch handling till delivery, pricing, overseas communications, client meeting, sales budget decisions


• Handling Sea, Air import/Export shipment from booking at origin till shipment delivery


• Co-ordination with CHA/Freight Forwarders/Exporters


• Placing booking with Shipping Line.


• Monitoring the Proper Flow of DSRs to all the Local Suppliers.


• Coordinating shipments with various branches, associates agents and shipping lines.