Customer Service Executive (Travel Process )

Job description

As a Customer Service Executive in a travel agency, you'll
be the point of contact for clients, addressing inquiries, resolving
issues, and ensuring a positive travel experience by providing information,
booking travel arrangements, and handling complaints effectively. 

Key Responsibilities:

·        
Customer Interaction:

·        
Answer phone
calls, emails, and chat inquiries promptly and professionally.

·        
Provide accurate
and helpful information about destinations, travel packages, and travel
requirements.

·        
Address customer
questions, concerns, and complaints in a timely and empathetic manner.

·        
Build rapport
with clients and establish a positive customer experience.

·        
Travel Booking and Management:

·        
Assist clients in
planning and booking travel arrangements, including flights, accommodations,
and tours.

·        
Manage bookings,
make changes, and handle cancellations as needed.

·        
Collect payments
and process refunds.

·        
Problem Solving:

·        
Handle travel
issues, conflicts, and complaints effectively and efficiently.

·        
Research and
provide solutions to customer problems.

·        
Escalate complex
issues to appropriate personnel.

·        
Record Keeping:

·        
Maintain accurate
records of bookings, payments, transactions, and customer interactions.

·        
Update client
information and track travel itineraries.

·        
Sales and Promotion:

·        
Promote travel
packages and services to potential clients.

·        
Identify customer
needs and suggest appropriate travel options.

·        
Other Duties:

·        
Stay updated on
travel trends, destinations, and industry news.

·        
Attend travel
seminars and conferences.

·        
Contribute to
agency efforts by accomplishing related tasks as needed. 

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
ANUSHKA GUPTA
8770187707

anushka.gupta@white-force.in