Regional Collection Manager

Job description

• Collection Strategy and Execution:
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• Develop and implement effective collection strategies to maximize recovery rates and minimize delinquency.
• Monitor and analyze portfolio performance, identifying trends and potential risks.
• Establish and enforce collection policies and procedures.
• Utilize various collection tools and techniques, including negotiation, skip tracing, and legal action.
• Set collection targets and monitor team performance against those targets.
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• Team Management:
• Recruit, train, and manage a team of collection officers and agents.
• Provide coaching, mentoring, and performance feedback to team members.
• Motivate and inspire the team to achieve collection targets.
• Ensure team adherence to company policies and legal guidelines.
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• Delinquency Management:
• Monitor delinquency rates and implement strategies to reduce them.
• Manage early-stage and late-stage collections, implementing appropriate recovery actions.
• Handle complex and sensitive collection cases.
• Work to reduce Non-Performing Assets (NPAs).
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• Legal and Compliance:
• Ensure compliance with all relevant legal and regulatory requirements.
• Work closely with legal teams to initiate legal action when necessary.
• Maintain accurate and up-to-date records of collection activities.
• Ensure that all collection activities adhere to ethical collection practices.
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• Reporting and Analysis:
• Prepare and submit regular collection reports to senior management.
• Analyze collection data to identify trends and areas for improvement.
• Provide accurate forecasts of collection performance.
• Track key performance indicators (KPIs) related to collections.
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• Agency Management:
• Manage relationships with external collection agencies.
• Monitor agency performance and ensure compliance with agreements.

• Bachelor's degree in business administration, finance, or a related field.
• Proven experience in collection management, preferably in the unsecured lending industry.
• Strong knowledge of collection practices, legal regulations, and debt recovery procedures.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to lead and motivate a team.
• Proficiency in MS Office and collection management software.
• Knowledge of local laws and regulations relating to debt collection