Customer Relationship Executive Responsibilities:● Building and maintaining profitable relationships with key customers.● Overseeing the relationship with customers handled by your team.● Resolving customer complaints quickly and efficiently.● Keeping customers updated on the latest products in order to increase sales.● Meeting with managers in the organization to plan strategically.● Expanding the customer base by upselling and cross-selling.● Understanding key customer individual needs and addressing these.● Conducting business reviews using CRM programs.● Knowing your competition and strategizing accordingly.Customer Relationship Executive Requirements:● A bachelor’s degree in administration or a related field.● A minimum of 2 years’ experience.● Excellent interpersonal and communication skills.● Proficient in all Microsoft applications.● Superior product knowledge.● A team player with leadership skills.● Maintain a positive attitude focused on customer satisfaction.
