Tier Manager

Job description

List the responsibilities, these should be the roles KPIs that we would measure
on
 Coach Relationship Management: Measure the satisfaction level of
coaches through surveys, aiming for a target score of 90% or higher.
 The Net Promoter Score (NPS) measures client loyalty and satisfaction
by asking how likely they are to recommend our services to others.
Targeting an NPS score of 90% or above indicates a strong commitment
to delivering exceptional client experiences and fostering long-term
relationships.
Performance Improvement Planning:
 Implementation Rate of PIPs: Track the percentage of Performance
Improvement Plans initiated for low-performing coaches, aiming for
100% implementation for identified cases.
 Improvement in Coach Performance: Measure the percentage increase
in performance metrics for coaches who have undergone PIPs, targeting
a minimum improvement of 20% within a specified timeframe.
Reporting and Communication:
 Timeliness of Reports: Measure the percentage of performance reports
delivered to stakeholders on time, targeting a rate of 95% or higher.
Training and Development:
 Workshop Participation Rate: Monitor the percentage of coaches
attending training sessions and workshops, aiming for at least 80%
participation.
 Post-Training Evaluation Score: Collect feedback from coaches after
training sessions, targeting an average score of 4.5 out of 5 for training
effectiveness
Goal Setting and Progress Tracking:
 Goal Achievement Rate: Measure the percentage of coaches who meet
their performance goals within the designated timeframe, targeting a
rate of 75% or higher.
 Progress Tracking Frequency: Track the number of progress check-ins
conducted with coaches, aiming for at least one check-in per month for
each coach