Tier Manager

Job description

Responsibilities:

 Coach Relationship Management: Measure the satisfaction level of
coaches through surveys, aiming for a target score of 90% or higher. 

 The Net Promoter Score (NPS) measures client loyalty and satisfaction
by asking how likely they are to recommend our services to others.
Targeting an NPS score of 90% or above indicates a strong commitment
to delivering exceptional client experiences and fostering long-term
relationships. 

Performance Improvement Planning: 

 Implementation Rate of PIPs: Track the percentage of Performance
Improvement Plans initiated for low-performing coaches, aiming for
100% implementation for identified cases. 

 Improvement in Coach Performance: Measure the percentage increase
in performance metrics for coaches who have undergone PIPs, targeting
a minimum improvement of 20% within a specified timeframe.

 Reporting and Communication: 

 Timeliness of Reports: Measure the percentage of performance reports
delivered to stakeholders on time, targeting a rate of 95% or higher.

 Training and Development: 

 Workshop Participation Rate: Monitor the percentage of coaches
attending training sessions and workshops, aiming for at least 80%
participation. 

 Post-Training Evaluation Score: Collect feedback from coaches after
training sessions, targeting an average score of 4.5 out of 5 for training
effectiveness 

Goal Setting and Progress Tracking: 

 Goal Achievement Rate: Measure the percentage of coaches who meet
their performance goals within the designated timeframe, targeting a
rate of 75% or higher. 

 Progress Tracking Frequency: Track the number of progress check-ins
conducted with coaches, aiming for at least one check-in per month for
each coach.

Apply now-

sakshi.rathore@white-force.in

9329931737