Manager - Collections

Job description

What you will work on: ● Contact customers in Bucket X, 1, and 2 via phone to remind them of their overdue payments. ● Persuade customers to clear dues promptly or agree to repayment terms. ● Monitor assigned accounts and ensure recovery efforts are aligned with company goals. ● Negotiate payment terms with customers while ensuring compliance with company policies. ● Maintain accurate and up-to-date records of all communications, payments, and agreements in the system. ● Adhere to all regulatory and company guidelines related to debt collection. ● Prepare and submit daily and monthly reports on collection efforts and achievements.

Qualification and Experience: ● Minimum 1 year of experience in telecollections or related fields, specifically handling early-stage delinquency buckets (Bucket X, 1, and 2). ● Minimum qualification of HSC (Higher Secondary Certificate) or any Bachelor’s degree. ● Strong verbal and written communication skills in [Tamil, Telugu, Kannada, Gujarati and Hindi]. ● Proficiency in Microsoft Excel is mandatory.