Software Support & IT Support Officer

Job description

13.3333px; background-color: rgb(255, 255, 255); margin-bottom: 0.0001pt; margin-top: 0px;">Key Responsibilities:

·         Provide first-level support for software applications, responding to user queries via email, phone, or in-person.

·         Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary.

·         Support the installation, configuration, and updating of software and hardware systems.

·         Maintain IT inventory including desktops, laptops, printers, and networking equipment.

·         Assist in monitoring and maintaining local network performance and connectivity.

·         Manage user accounts and permissions through systems like Active Directory or similar.

·         Document support requests and resolutions using ticketing systems.

·         Ensure software compliance and assist in software license management.

·         Provide basic training to end-users on common tools and systems.

·         Support data backup and recovery processes.

Skills & Qualifications:

·         Bachelor Degree in Computer Science, Information Technology, or a related field (or equivalent experience).

·         1 year of professional experience in software and IT support roles.

·         Knowledge of Windows/Mac operating systems and common software applications.

·         Familiarity with troubleshooting tools and remote desktop support software.

·         Basic understanding of networking concepts (IP, DNS, DHCP, VPN).

·         Experience with ticketing systems (e.g Zendesk, Freshdesk, Jira) is a plus.

·         Strong problem-solving skills and a proactive approach to issue resolution.

·         Excellent communication and interpersonal skills.