Dispatch executive

Job description

Key Responsibilities:

 Plan and schedule dispatches according to daily delivery requirements.

 Coordinate with warehouse and transport teams for loading/unloading and timely dispatch of goods.

 Monitor vehicle movement and ensure route optimization. 

 Track shipments and provide real-time updates to customers and internal stakeholders. 

 Maintain accurate records of dispatches, deliveries, and returns.

 Communicate effectively with drivers to handle delays, route changes, and other concerns.

Ensure compliance with company policies, safety regulations, and legal requirements.

Assist in managing inventory levels and reporting shortages or discrepancies.

Generate daily, weekly, and monthly reports on dispatch operations.

Address customer inquiries and resolve complaints related to delivery.

Required Skills
Proficient in MS Office and logistics software (e.g., TMS, GPS tracking systems).

Strong communication and interpersonal skills.

Good organizational and time management abilities.

Ability to work under pressure and solve problems quickly.

Knowledge of transportation regulations and geographic locations is a plus.