Call Quality Auditor

Job opening at Navi Mumbai Panvel

Location

Navi Mumbai Panvel

Address

Navi Mumbai Panvel

Employment

Full Time

Qualification

Any Graduate

Payment

200000 to 300000

Date Posted

2025 Apr,25

HR

Mili Chavhan

Contact

mili@white-force.com

Mobile

6264800152

Job description








Role and Key Responsibilities:



• Conduct Quality audits on Calls and share feedback with agents.


• Conduct compliance and Quality checks and ensure timely reporting.


• Drive continuous improvement - make recommendations and drive improvement.


• Strengthen Quality management processes/ framework to improve quality delivery.


• Ensure data management for all deliverables and be accessible without any delay.


• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.



 


Key skills & knowledge:





• 
Minimum 6 months experience into BPO/call centre as Quality Auditor




•  
Understanding of the Audit & Coaching process.


• Good verbal and written communication skills.


• Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.



 


Perks & Benefits:


 


Company payroll


Pick up & drop facility from Kopar Khairane Railway Station.


Attendance bonus

Job requirements

  • Experience: 0 to 3 Year.
  • Education : Any Graduate
  • Specilization : graduate...
  • Skills :
    1 excellentcommunicationskills
  • Industry Type : KPO / Research Analysis
  • Status : Not Disclose.

Company Name : Axis My India

Website

About Company

Axis My India is India’s foremost Consumer Data Intelligence Company, which believes in fueling data driven decision making. Read more