L2 Support Engineer

Job description

Key Responsibility: 

• Minimum of 7 years of relevant experience in engineering and operations. 
• Should have experience in Mavenir 
• Proven ability to lead a small team, including task assignments and process setup. 
• Mentor and guide team members in implementing solutions while ensuring adherence to best practices. 
• Collaborate with team members to evaluate technical challenges and develop effective strategies. 
• Provide technical solutions to team members following thorough risk analysis. 
• Manage and coordinate the various environment used by Dev, QA, production by monitoring availability and taking a
  holistic view of system health. 
• Design & implement elements of the technical infrastructure and network supporting our platform 8. Improve reliability,
  quality, and time-to-market of our suite of software solutions. 
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of
  customer needs, and innovating to continually improve. 
• Provide primary operational support and engineering for multiple large, distributed software applications
  
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  Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding. 
• Partner with Various teams to improve services through collaboration and coordination. 
• Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA. 
• Anchoring Product issues and collaborating with development team to resolve on time. 
• Provide on-call support and handling production incident as per incident management process
  

• TECH SKILLS: Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana 
• IPV6, IPV4, DNS, Load Balancing concepts, Networking concept Linux, Database Concept, SQL 
• Basic Telecom knowledge such as 4G, 5G, RAN and CORE