SENIOR OPERATION MANAGER

Job description

Designation: SENIOR OPERATION MANAGER
Office Location: Bangalore, Karnataka
Work Location: PAN India
KEY ROLES AND RESPONSIBILITIES
 Responsible for the complete end to end operations of PAN India
 Sets the annual strategic plans and forecast and develops short- & long-term strategic plans that drive the annual operation plan.
 Ensure enhancing the overall productivity of the team
 Complete ownership of all operational cost metrics on the P&L
 Review & modify the structure, SOPs in order to handle the growth and scale.
 Manage Regional and Hub Manager’s performance within the PAN India
 Hiring people, mentor, performance and periodic reviews
 Expansion as per the organization plan- end to end
 Audits of all products, tickets, services at all level
 As a part of the Operations core team you will be responsible for all initiatives carried out by Bizlog for implementation, training, and execution
 Vendor management including transportation vendors, manpower vendors, land lords etc
 Responsible for the complete IT usage across the PAN India and come back with issues if any and resolve
 Ownership of managing existing customers relationship and also grow their business in every sphere of activity PAN India
 Retainers, franchisee network appointment and management
 Responsible for the performance of customers PAN India (TAT & Customer delight)
 New customer onboarding and operational capability building
Behavioral Qualifications:
Experience: 3 to 4 years’ experience (senior position) in logistic, courier, service, insurance, eCommerce industries
Having led 300+ member teams, preferably across multiple geographies
Based out of Bangalore, but open to travel frequently
Skills: Risk Management / Risk Control, People Management, Data Analysis, Leadership, Business Analysis, Financial Compliance, ability to visualize long term strategic issues and identify solutions
Education: Post Graduation in Business Management
Salary Package: Up to 8 Lakh including variable component
Email ID: rahul.tiwari@white-force.in
Contact : 8305104853