Inside sales

Job description

Key Responsibilities

·        
Engage with potential customers who
have:

·        
Added items to cart but not completed
the purchase

·        
Browsed products but did not make any
transaction

·        
Registered on the platform without
transacting

·        
Received cashback or promotional credits
in their accounts, etc

·        
Have connected via Call, Chat, WhatsApp
or website enquiries.

·        
Make timely and persuasive outbound
calls to re-engage these leads.

·        
Handle inbound inquiries via
Call/Chat/WhatsApp or Website and assist customers in navigating their buying
journey.

·        
Understand customer needs, address
concerns, and recommend the right products.

·        
Route interested customers to the
nearest store, if required, for offline exploration.

·        
Work closely with the marketing and CRM
teams to action warm leads efficiently.

·        
Maintain detailed records of
interactions and follow-ups using internal tools/CRM.

·        
Consistently meet or exceed sales and
conversion targets.

·        
Provide feedback to internal teams on
customer patterns and potential improvements in the buying journey.

Key Performance
Indicators (KPIs)

·        
Lead Conversion Rate

·        
Daily/Weekly Call Volume

·        
Revenue
Generated per Executive

Required
Skills & Qualifications:

·        
Graduate in any discipline.

·        
1–3 years of experience in Inside Sales,
Tele Sales, or Customer Engagement roles (eCommerce or retail experience
preferred).

·        
Strong verbal communication skills in
English and regional languages.

·        
Ability to handle objections and convert
interest into sales effectively.

·        
Comfort with CRM tools and basic digital
communication platforms.

·        
Target-oriented mindset with a passion
for customer engagement.