Inside Sales

Job description

Key
Responsibilities

·        
Engage with potential
customers who have:

·        
Added items to cart but
not completed the purchase

·        
Browsed products but did
not make any transaction

·        
Registered on the
platform without transacting

·        
Received cashback or
promotional credits in their accounts, etc

·        
Have connected via Call,
Chat, WhatsApp or website enquiries.

·        
Make timely and
persuasive outbound calls to re-engage these leads.

·        
Handle inbound inquiries
via Call/Chat/WhatsApp or Website and assist customers in navigating their
buying journey.

·        
Understand customer
needs, address concerns, and recommend the right products.

·        
Route interested
customers to the nearest store, if required, for offline exploration.

·        
Work closely with the
marketing and CRM teams to action warm leads efficiently.

·        
Maintain detailed records
of interactions and follow-ups using internal tools/CRM.

·        
Consistently meet or
exceed sales and conversion targets.

·        
Provide feedback to
internal teams on customer patterns and potential improvements in the buying
journey.

Key Performance
Indicators (KPIs)

·        
Lead Conversion Rate

·        
Daily/Weekly Call Volume

·        
Revenue Generated
per Executive

discipline 1 3 years of Inside Tele Customer Engagement roles eCommerce or retail experience
preferred Strong verbal
skills in English regional languages Ability to handle
objections convert interest into sales effectively nbsp Comfort with CRM tools
and basic digital communication platforms p span style="font-size:10.0pt;line-height:115%;font-family:"Arial Nova",sans-serif">Target-oriented
mindset with a passion for customer engagement.