Collection Manager

Job description

Responsibilities: 

1.  Managing and Supervising the tele-calling team, Ensuring a smooth flow of work. 
2. Responsible for collections and recovery of overdue payments from customers and
   maximizing overall profitability. 
3. Guiding and driving the collection force to achieve the set targets of their respective
   locations. 
4. Making calls on high-risk delinquent accounts, settling accounts, and resolving
   customer queries. 
5. Responsible for achieving the target from Risk X to Written cases and reducing the
   delinquency rate of the locations. 
6. Ensuring all process parameters set by the company are adhered to and monitored. 
7. Responsible for hiring new collection agents/executives for dpd's/locations as per
   requirements. 
8. Taking regular reviews from all the agents/ collectors for the assigned pool Managed
   pre-emi team making reminders calls to make the customer aware of the payment dates
   and managing and follow up with the tele calling the agency for case resolution. 
9. Execute plans as per the MIS reports on a number of cases, and current portfolio size
   of Front-End cases and strategize collections and recovery based on resolution trend,
   bucketing, etc